Refund policy

Our return policy lasts 14 days, in accordance with French regulations. If 14 days have passed since you received your product, we cannot offer you a refund or exchange.

Returns are at the expense of Mangastrike®. Mangastrike® will provide you with the address of its warehouse closest to your home so that you can return the item.

If, on a weekday, you change your mind within 24 hours of placing your order, we will refund you directly.

We only process orders 24 hours after they have been placed, so that we can correct customer errors and changes of mind. After this period has passed, if the order has been processed, we will no longer be able to refund you for a change of mind before the product has been delivered, received, and returned to the address provided. Returns are at the expense of Mangastrike®. Mangastrike® will provide you with the address of its warehouse closest to your home so that you can return the item.

To be eligible for a return on your order, your item must be completely unused and in the same condition that you received it. It must also be in the original packaging so that it can be sent back to the address we will provide you.

In order to process a return, we will verify that it is indeed your order using your order number and/or any information used when you placed your order. This will most likely be your email address.

Once the package has been received, the refund will only be processed after inspection. Indeed, after inspection we may find that the item is in good condition. We will let you know via a photo and/or video, and in that case we will refuse the refund.

In the case of a refund, once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will then also inform you of our decision regarding the approval or rejection of your refund request.

If your refund request is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain period of time. This period is not up to us. We will notify you as soon as the refund process has been initiated on our end.

If the refund is late or missing, please check your bank account first. Then contact your credit card issuer. Indeed, there may be some delay before your refund is officially posted.

Next, contact your bank. Indeed, there is a necessary processing time before a refund is posted.

After these two steps, if you still have not received your refund, please send an email to info@mangastrike.com. Our customer service team will ask if you have completed the two steps above. If so, our customer service team will address the issue.

 

For discounted items, if a refund is due, the refund will be processed based on the discounted price of the item, i.e. the price actually paid by the customer, and not the regular price.

Regarding exchanges, we only replace an item if it is defective or damaged. If this is the case and you wish to exchange it for the same item, send us an email at info@mangastrike.com.

Regarding gifts, if the item you wish to return was shipped directly to you, you will receive a gift credit for the value of your return. Again, only once we have received the item will a gift certificate be sent to you by email.

If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.


Depending on where you live, the time it may take for your exchanged product to reach you may vary.